Refund and Warranty Policy

John Karlo is committed to offering you a simple and satisfying shopping experience.

30-Day Satisfaction Guarantee
All John Karlo products are backed by our 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you have the option to return the product.

Return Policy

• Return period: 30 days from the date of receipt
• The product must be in its original condition, with all packaging and accessories intact

Exceptions
For hygiene and safety reasons, we do not accept returns of items that have direct contact with the skin.

Refund Process
The refund will be made directly to the payment method used at the time of purchase. The processing time is up to 30 days.

Contact
contact@johnkarlo.me