Shipping Policy

Order Processing
We process your order within 24-48 hours. If you do not receive a purchase confirmation, please check your spam folder or contact us at contact@johnkarlo.me

Delivery Times

• Standard delivery: 10 to 20 business days
• In exceptional cases it may take up to 30 business days

Shipping Costs

• Standard Shipping → FREE → no additional costs
• Secured Priority Shipping → with tracking code → up to 20

Customer Responsibility
The customer is responsible for providing correct shipping details. If there is an error in the address, contact us immediately at contact@johnkarlo.me indicating your order number.

Modifications
To modify color, size or model, contact us as soon as possible at contact@johnkarlo.me — we cannot guarantee changes after 12 hours from purchase.

Cancellations
It is not possible to cancel an order after it has been placed.

Customs
John Karlo is not responsible for any customs taxes or fees that may be applied to the shipment.

Contact
contact@johnkarlo.me